FAQ
What is the flow of the first purchase?
The main steps are as follows
Issue and Sign the Proforma Invoice
Deposit & Confirmation of advance payment (100% advance payment is required for the first payment, but after credit check is conducted and discussed, payment terms after the second payment will be as stated in the Invoice)
Container Loading
Issue & Sign the invoice upon completion (payment terms are stated)
Send packing list & photos
Send Bill of Landing after departure from port
Deposit & Confirm remaining balance (as per payment terms stated in the Proforma Invoice)
Issue (after confirming full payment) & Send Surrender Bill of Landing
Arrival of the container at the port
Receive feedback on the container
Is there a minimum order unit?
Yes, our minimum order unit is a 40ft. HQ container.
What are the payment terms?
We require 100% payment in advance for the first order. After a credit check is conducted and upon discussion, the payment terms after the second time will be as stated in the Invoice.
Is it possible to purchase by brand or product type?
We are sorry, but our products cannot be purchased by brand or type.
What is the cancellation policy?
As a general rule, cancellation is not possible after an order has been confirmed (after an invoice has been issued).
In case of cancellation, the cancellation fee will be charged as follows.
From Invoice issuance to BL issuance
Pay 30% of the total bill stated in the Invoice as a cancellation fee
From BL issuance to ETA
Pay 50% of the total bill stated in the Invoice as a cancellation fee
ETA